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Microcomputer Support

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CINK IT Services offers a Help Desk, which provides a single point of contact where employees & users may deal with technical incidents and service requests.
The support service and HelpDesk are available in three modes:
• Remote service
• Service provided by staff that visit customers' premises
• Mixed Service: remote + on-site
Our Help-desk service is operated through an innovative IT support platform based on proprietary technology that is permanently developing and where incident tickets are dealt with in a customised manner. Our platform provides activity analyses and reports for correct monitoring processes and decision making.
Help-Desk support optimizes costs, enhances service quality and upholds the flexibility of your IT infrastructure. We prepare customised designs that are consistent with ITIL established procedures with a view to meeting your needs.
Our help desk is based on a set of service management solutions and tools that provide our customers' businesses with added value.
• Technical support by staff with wide-ranging experience in i-Help-Desk systems: service management tool required to handle incidents affecting users and thereby contribute to the support group's increased efficiency. Moreover, this solution enables the quick configuration of an initial catalogue for an efficient service: rapid response to questions and requests from end users, reducing response time and resolution time.
• Remote SW control: solutions aimed at providing a service that leads to reduced travel costs and increased efficiency in solving problems.  Remote control means that end users' devices can be controlled from support staff computers without having to leave their workplace.
• Monitoring tools: a set of tools used to monitor local or remote networks and devices; monitoring and handling Wi-Fi points and storage networks from a single point.


You can contact us by phone +34 91 825 77 84 or from the contact area