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Service Levels

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CINK IT Services offers its customers demanding service level agreements.
Below are details of standard SLAs although we are in a position to offer service level projects that adapt to each customer and/or industry.

Coverage
• 7 days a week (Enterprise & High Availability)
• 6 days a week retail & banking
• 5 days a week. Mon-Fri

Response
SLA for onsite response:
• 4 hours
• 8 hours
• SBD – Same Business Day
• NBD – Next Business Day
Resolution
SLA for resolution services:
• 4 hours
• 8 hours – SBD
• 24 hours – NBD

Contact

You can contact us by phone +34 91 825 77 84 or from the contact area
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